Returns Policy
Thank you for shopping with us. We want you to be fully satisfied with your purchase, and we understand that sometimes returns may be necessary. Please read our Returns Policy carefully to understand the guidelines and procedures for returning products purchased from our e-commerce website.
1. Eligibility for Returns:
a. Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer support team within 7 days of receiving the item. We will assist you in arranging a return and provide a replacement or refund, depending on product availability.
b. Incorrect or Incomplete Orders: In the event that you receive an incorrect or incomplete order, please notify us within 3 days of receiving the package. We will work with you to resolve the issue and ensure you receive the correct items or missing components.
c. Change of Mind: If you have simply changed your mind about a product and wish to return it, we accept returns within 3 days from the date of purchase. Please note that return shipping costs for change-of-mind returns are the responsibility of the customer.
2. Return Requirements:
a. Original Condition: To be eligible for a return, the product must be in its original condition, unused, undamaged, and with all original packaging, tags, and labels intact. We reserve the right to refuse a return if the product does not meet these requirements.
b. Proof of Purchase: To process your return, we require proof of purchase, such as the order number, receipt, or invoice. Please include this information when contacting our customer support team to initiate the return process.
3. Return Process:
a. Contact Customer Support: To initiate a return, please contact our customer support team through this email ID isha.p@mytorchit.com. Provide us with your order details, including the reason for the return and any relevant supporting information.
b. Return Authorization: Once your return request is approved, our customer support team will provide you with a Return Authorization (RA) number and any additional instructions for the return process. Please ensure that the RA number is clearly marked on the package.
c. Packaging and Shipping: Pack the product securely in its original packaging or a suitable alternative to prevent damage during transit. Include all accessories, manuals, and promotional items that came with the product. Ship the package to the address provided by our customer support team, using a traceable shipping method.
d. Refund or Exchange: Upon receiving the returned product and verifying its condition, we will process your refund or exchange based on the approved return. Refunds will be issued using the original payment method, and exchanges will be subject to product availability.
4. Non-Returnable Items:
Certain products may be exempt from our standard return policy due to hygiene reasons or other limitations. These items include
- Software products that have been opened or downloaded
- Accessories or consumables
- Custom-configured products
- Clearance or final sale items
. Please review the product descriptions and specifications carefully before making a purchase.
5. Warranty Claims:
If a product is covered by a manufacturer’s warranty, please refer to the warranty information provided with the product for instructions on making a warranty claim. We will assist you in any way possible to facilitate the warranty process.
6. Contact Us:
If you have any questions or need further assistance regarding our Returns Policy, please contact our customer support team on our email isha.p@mytorchit.com. We are here to help and ensure that your shopping experience meets your expectations.
Note: This Returns Policy is subject to change without prior notice. Please review the policy periodically for any updates or modifications.
Summary – Returns and Refunds
To be eligible for a return and refund, the product must meet the following criteria:
- The product must be in its original packaging and in the same condition as when it was received.
- The product must be returned within 7 days of the purchase date.
- The product must not be a non-returnable item as specified on the product page.
Process for Returns and Refunds
To initiate a return and refund, please follow these steps:
- Contact our customer support team by phone or email to request a return authorization number (RMA).
- Once you receive the RMA, pack the product securely in its original packaging and include any accessories or documentation that came with the product.
- Clearly label the outside of the package with the RMA number.
- Ship the package back to us using a trackable shipping method OR we’ll initiate a pick up request from our courier partners
- Once we receive the returned product, we will inspect it to ensure that it meets the eligibility criteria.
- If the product is eligible for a refund, we will issue a refund to the original payment method within 5-7 business days.
Exchanges
We do not offer exchanges for products purchased from enablemart. If you wish to exchange a product, you must follow the process for returning the product and then place a new order for the desired product.
Non-Returnable Items
The following items are non-returnable:
- Software products that have been opened or downloaded
- Accessories or consumables
- Custom-configured products
- Clearance or final sale items
Contact Us
If you have any questions or concerns regarding our returns and refunds policy, please contact our customer support team –
via Phone at +91 8866 06 4043, 10 am to 6 pm, Monday to Saturday, except public holidays
via email hello@mytorchit.com
Our Address:
703 – 708, M V House, Namaste Circle, Shahibaug, Ahmedabad-380004, Gujarat.